My Iphone 6 plus - with a mind of its own and out of control

Discussion in 'iPhone and iPod Touch' started by number001, Feb 26, 2016.

  1. number001

    number001 Member

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    Just wondering if anyone has experienced this with your iphone 6:

    It acts as if it has a mind of its own or its possessed! It becomes uncontrollable and it will just open apps, access internet sites, etc... in a rapid fire (sometimes never ending) loop.

    I have tried restarting the phone. But this in itself is not possible at times bec. even the assistive touch becomes unresponsive. The touchid/home button does not respond as well. Eventually I got to restart it. Still the same afterwards though.

    I have also performed "restore from a backup"-essentially wiping out the phone and restoring it from a saved state. Well after doing that last monday (Feb 22) and just now the phone started acting up again. Which makes me believe that this is something chronic and it will not just go away without repair intervention.

    This phone was purchased from BTB Nov 2014 (so its out of warranty). It has NEVER been opened, repaired, dropped, dunked in water or anything so that should rule out any user abuse/negligence. I dont even know if its related but I just replaced the SIM (from cut-up microsim to a proper nano sim) the week before.

    Now I will be forced to buy a new 6s plus bec. I dont think I can wait around for this phone to suddenly
    throw a tantrum when I need it the most.

    Any suggestions? Thanks!
     
  2. Fervish

    Fervish Active Member

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    Bring the phone at BTB branch where you purchased it. BTB has great customer service to speak of.
     
  3. gadgetmonger

    gadgetmonger Well-Known Member

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    Try replacing the sim with another one preferably one that is already a pre-cut nanosim. Or better yet run the phone without any sim and see how it works.
     
  4. ivin

    ivin Active Member

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    Try not restoring from a backup. Try to restore and set up as a new iphone.
     
  5. Jsnc

    Jsnc Active Member

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    I think the problem is called "ghost touch". The LCD needs to be replaced. Same thing happened to my 5s. Better to turn off your touch id until it gets fixed.
    When it happens, press the sleep/wake button twice. It works.. most of the time.
    You can have it repaired at Burn&Jhoy.
     
    #5 Jsnc, Feb 26, 2016
    Last edited: Feb 26, 2016
    hitme64 likes this.
  6. number001

    number001 Member

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    I was thinking the same. Probably a component in the LCD/touch screen suddenly failed.

    But its also probably going to be quite pricey to replace the entire lcd (with a genuine part), right?

    This should have been covered by Apple warranty (even if its past the warranty period).
     
  7. hitme64

    hitme64 PhilMUG Addict Member

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    ^@jsnc has that right, because there is such a thing called ghost touch but it's not a paranormal thing, so the ghostbusters at any Apple Service Center can do that (BTB, Ynzal, i-Studio)
     
  8. ventan

    ventan New Member

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    yes it is true. the bendgate is not a myth. my iphone 6 plus screen suddenly become unresponsive to touches and started to experience ghost touches that open/close unwanted app or command. until i read in some forum that suggest to lay down your phone on a accurately flat surface and see if it moves when facing the screen against the flat surface. by that means, you can identify which side was bended, then twist it against the bended side. please do these in your own risk. especially if your iphone is already out of warranty, and please always remember that it is better to let your iphone be check by the specialist.
     
  9. Jsnc

    Jsnc Active Member

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    The unit is already out of warranty.

    Php 4,000 for lcd at burn&jhoy. I think it's replacement. Until Apple issues a repair program, not much we can do. You could try with the mentioned service centers.

    Disclaimer: Just a satisfied customer of Burn & Jhoy.
     
  10. number001

    number001 Member

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    Ok its acting up again.

    I notice it begins to act up whenever the i use the phone after taking it out of my pants front pocket.

    No, my pockets are NOT tight, cramped nor would cause pressure to the phone itself.
     
  11. 4p0se

    4p0se Active Member

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    Bring it at BTB or Burn&Joy before deciding to buy a new 6s.
     
  12. number001

    number001 Member

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    Apparently it is caused by flexing of the phone, inside's one's pocket (whether front or back).

    I think I can manage to replicate the problem already. Slightly flexing the phone on my hand will cause the ghost touch to appear. Restart (if possible) and its back to normal. As long it does not get flexed again, it will continue operating normally.

    But the thing is, I have been putting this phone in my pocket since Nov 2014 with no problems until last Feb. I also think the neglible flex inside is allowable normal.

    I use a U-A-G case with tempered glass cover.

    Definitely something is loose inside this phone.

    Aside from not having a spare smartphone to use for who-knows-how-long, I also have slight apprehensive/reservation with having it serviced at BTB Virra Mall bec. lets be honest that branch does not really have a stellar reputation when it comes to customer's service (there are a few threads on this matter). At times, it necessitated escalating it through the intervention of Sir Charlie to fix the issues bet. the shop and customer.

    At this point, I'm not considering 3rd party repair shops YET.

    In the end, I will have to go the BTB Virra if I ever want to fix this issue.
     
  13. mokmoki

    mokmoki Well-Known Member

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    Try speaking directly to an Apple Customer Representative (via Phone or Chat) and explain your situation. They're usually nice people and if you explain it to them just right then maybe they can give you a free repair or something.

    I was able to get a free battery replacement even after the warranty period by speaking to them directly. Whenever an Apple Rep notes something on your account, the authorized local repair centers have no choice but to honor whatever you and Apple have agreed upon. Just don't forget to be nice to whoever you're talking to. :)
     
  14. ll_esquivias

    ll_esquivias Active Member

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    for iPhone6plus, there's an issue called the Display IC; though you replaced the LCD, the ghost touches still remain; we offer free diagnose; we have an LCD to test your device
     
  15. Fervish

    Fervish Active Member

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    Any update on this ghost touch? My i6 is having the same issue and my i6 is not usable any more.

    I went to QCD and they quoted me 19K for replacement.
     
  16. number001

    number001 Member

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    In my case, since I know what makes the issue manifest (see my post above), so I can "manage" it.

    Last incident was when I accidentally sat on it (with the phone in my backpocket).
     
  17. Fervish

    Fervish Active Member

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    I had to post this!

    I just talked to an Apple Advisor and he gave me an exception for replacement of my iPhone 6 having touch screen issues, e.g. Ghost touches and unresponsiveness as posted by this thread!

    The advisor gave me the exception without me even asking it! Awesome and easy! Now, I have to book a ticket going down to Manila for the replacement!
     

    Attached Files:

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  18. number001

    number001 Member

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    Great new! But...I think yours is still within the warranty period (as stated in the screen shot).

    We'll see what happens with out of warranty units like mine. I'll try the chat later.
     
  19. Fervish

    Fervish Active Member

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    My warranty expired last January 2016.
     
  20. number001

    number001 Member

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    Ok I tried the chat on the web. I think I was connected to the US support center.

    Basically, the representative says that my warranty has expired and they cannot repair it for free. He also directed me to call up the Apple support in Singapore, to explain my case/problem to them and see what options they can give me.

    Thats it so far.
     

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