Hi, I apologize in advance if my post will come off as a lengthy ranting, but I just needed to share my daughter's experience with Switch ATC. My daughter has an iPhone 6s that suddenly would not charge at all. Her boyfriend first brought the unit to Power Mac, where it was determined to be a possible problem with the battery, but he opted not to have it repaired first because my daughter wanted to consult with me. I told her (and her boyfriend) to go ahead to get it repaired as it may still be covered by the warranty. My daughter and her boyfriend then took the unit to Switch in ATC because they were in the Alabang area already, and would be easier for her boyfriend to pick up when the phone is fixed. They were told in Switch the usual 3-5 days diagnostics, and they left the unit there. Fast-forward to last Friday, they pick up the phone and was told that the issue was possibly with the Lightning Port, but would not be repaired under warranty because of dents on the phone. They also mentioned that they could not return the screen properly because of these dents. My daughter got the unit back, but was not given any receipt nor a copy of the diagnostic report or whatever documentation. She was already upset at this point. I decided to take the unit to Power Mac in SM Aura this afternoon to try again, and to our surprise, we were told that a screw was missing on the upper left corner of the screen. Since the unit was with Switch this past week, we decided to call Switch to tell them about the problem. Now Switch is claiming that it was indicated in the report that the screen was possibly replaced with third-party part, and that it had a crack. I asked them why my daughter was not made aware of this fact when they gave the unit back to my daughter, and all they could say was "that is what the report says". I argued that my daughter was not even given a copy of the report in the first place, nor was she made aware that the screen may have been replaced, which I also find to be impossible considering the phone was brand new and sealed when I purchased it from Smart last December. I continued to argue with Switch that they are to be held responsible for this newly discovered damage to phone primarily because of the fact that despite the unit being with them for a week, they deliberately withheld this information from my daughter. The guy I talked to finally said that he will find a way to get that missing screw, but not without telling me that even if they put back that screw, not even Power Mac will accept it for repair because the screen was replaced with a third-party one, and that there were obvious signs of mishandling. I admit, my daughter has dropped the phone a couple of times (I know this because I was witness to this) from a height of about no more 2.5 ft. There is a ding on the upper right corner of the phone (i will attach pictures of it later). Other than that, there are no other scratches nor dents, and has always kept the phone in a case. After she got the phone back from Switch, there is a new dent near the lightning port, and the screen is raised a bit. Very disappointed in the experience, especially now since Power Mac wont even do diagnostics because of that darn screw. The guy i talked to said that he will try to find a way to get that missing part and will call me tomorrow, but now I'm doubtful. Any advise would help. At this point, willing to even let the unit be repaired in GH and pay if not one authorized service center will accept the unit.